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Account Support

Jhon Garcia
By Jhon Garcia
1 article

Where can I find Support?

Hello Groove Community! 😊 We want to take a moment to update you on the best ways to get in touch with our support team. Our goal is to provide you with the fastest and most efficient assistance possible, and we’re excited to introduce a more streamlined, multi-channel approach to serving you. How to Reach Groove Support If you need help, you can now contact us through any of the following methods: 1️⃣ Support Portal: https://support.groovedigital.com This is the best place to submit your support tickets and browse helpful articles. 2️⃣ Email Support: support@groovedigital.com You can send us an email with your questions, and our team will respond as soon as possible. 3️⃣ Live Chat Widget: Located at the bottom of our website, this is a quick way to get in touch with a representative in real-time from 9:00AM to 5:00PM EST from Monday to Friday - and soon we will operate in more timezones We’re working hard to ensure that every inquiry is handled with care, and this new system will help us serve you better! What About The App? Soon you will see an update on the app that will connect you to our new channels! **What About Tickets Sent to **support.groovetech.io? If you have previously submitted a ticket through support.groovetech.io, don’t worry—it has not been lost! Our team is still responding to all tickets from that portal, but because we are transitioning to the new support system, it may take a little longer for those requests to be addressed. We truly appreciate your patience during this process. Going forward, we strongly encourage you to use the new support.groovedigital.com portal, email us at support@groovedigital.com, or use the chat feature on our website for faster responses. Tracking Your Tickets With our new multi-channel support system, ticket tracking is now based on the ID number provided in your response email. Whenever you submit a request, you will receive a confirmation with a ticket ID—please keep this handy, as it will help us assist you more efficiently, and if you did not get an ID no worries, your new system will save all conversations and we can let you know the status of your tickets. Our entire team is committed to making this transition smooth and ensuring that your experience with Groove Digital remains as seamless as possible. Your feedback and support mean the world to us, and we appreciate your patience as we continue to improve our services. If you have any questions about this update, feel free to reach out through any of the channels mentioned above. We're here to help! Thank you for being a valued part of the Groove community. 💜 Best regards, The Groove Digital Support Team

Last updated on Feb 18, 2025