Hello Groove Community! 😊
We want to take a moment to update you on the best ways to contact our support team. Our goal is to provide you with the fastest and most efficient assistance possible, and we’re excited to introduce a more streamlined, multi-channel approach to serving you.
How to Reach Groove Support
If you need help, you can now contact us through any of the following methods:
1 - Email Support: support@groovedigital.com
You can send us an email with your questions, and our team will respond as soon as possible.
2 - Live Chat Widget:
Located at the bottom of our website, this is a quick way to get in touch with a representative in real-time 24 hours a day from Monday to Friday.
We’re working hard to ensure that every inquiry is handled promptly, and this new system will help us serve you better.
3 - Groove Digital Academy:
For all our paid customers, access to the GrooveDigitalAcademy.com has been provided, in the newly renovated academy, we have tutorials, guides and courses with concise videos to help you learn our
**What About Tickets Sent to **support.groovetech.io?
If you have previously submitted a ticket through support.groovetech.io, don’t worry—it has not been lost! Our team is still responding to all tickets from that portal, but because we are transitioning to the new support system, it may take a little longer for those requests to be addressed. We truly appreciate your patience during this process.
Going forward, we strongly encourage you to use the new support.groovedigital.com portal, email us at support@groovedigital.com, or use the chat feature on our website for faster responses.
Tracking Your Tickets
With our new multi-channel support system, ticket tracking is now based on the ID number provided in your response email. Whenever you submit a request, you will receive a confirmation with a ticket ID—please keep this handy, as it will help us assist you more efficiently, and if you did not get an ID no worries, your new system will save all conversations and we can let you know the status of your tickets.
Our entire team is committed to making this transition smooth and ensuring that your experience with Groove Digital remains as seamless as possible. Your feedback and support mean the world to us, and we appreciate your patience as we continue to improve our services.
If you have any questions about this update, feel free to reach out through any of the channels mentioned above. We're here to help!
Thank you for being a valued part of the Groove community. 💜
Best regards,
The Groove Digital Support Team